Frequently Asked Questions
We know there are a lot of different things that can happen to your vehicle, and our website can’t answer everything. Check below and browse our list of frequently asked questions to get some answers. If you have any further questions, please contact Sullivan Auto Body today.
While we work with many different insurance companies, you do have the right to have your vehicle fixed anywhere you want. Insurance companies cannot legally dictate where you take your vehicle to get repairs done.
Sullivan Auto Body is committed to the community for nearly 40 years, as a trusted repair center performing quality work.
What if my insurance company’s estimate is different from the body shop estimate?
We will match all insurance company estimates. We will also work with you and your insurance company to make sure that the damage to your vehicle is properly repaired.
Will you work with my insurance company?
Yes. If an insurance company is involved, we will serve as your liaison with the company’s auto claim adjuster. Our experienced staff will communicate with the insurance company’s staff, thus expediting the claim process. We work with many different insurance companies and understand their collision repair procedures.
Will your paint match my car?
Yes, our auto paint refinishing professionals can reproduce the finish on your vehicle. We use high-quality paint. Your satisfaction is guaranteed.
How will I pay for the auto body repairs?
We accept the following forms of payment: MasterCard, Visa, Discover, American Express, debit cards, personal checks, insurance checks, cash, money orders, certified bank checks, and cashier’s checks. If you have a deductible to pay, it must be paid at the time of delivery.
Do I have to pay my deductible?
Yes. It is the customers’ responsibility to pay the deductible charge when they pick up their car. From time to time, collision repair shops are asked to “bury the deductible.” This practice constitutes fraud against the insurance company and is illegal. If a collision repair facility is willing to cheat an insurance company, they will be equally willing to cheat the car owner.
If the shop agrees to “bury the deductible,” it has to take shortcuts in the repairs, and the vehicle owner will get a second-rate job that depreciates the value of the car at trade-in time. An auto body repair shop never really absorbs the deductible, and the value is taken right out of the job. The car owner will ultimately suffer the loss.